Terms and Conditions
1. General Terms & Conditions
www.luckystar2.io is owned and licensed by Versus Odds B.V
www.luckystar2.io is licensed and regulated in virtue of license number No. OGL/2024/1410/0814 granted by the Government of Curacao.
This document provides you with rules and obligations under which you may use our website https://www.luckystar2.io (referred to as website). We ask you to read these terms of use carefully before starting to use the website. By using the website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use the website or any of its services.
It is solely your responsibility to check if you are a resident of any jurisdiction that has laws preventing online gaming. If you are, you are not allowed to play or use www.luckystar2.io or any related site.
When registering on our website you accept the terms and conditions written on this page.
You agree to be bound by these terms and conditions whether you access the website through a computer network, mobile network or any other means. Your failure to comply with these terms and conditions may result in disqualification, closure of your account with us, forfeiture of funds and/or legal action against you, as appropriate and as further specified in these terms and conditions.
Please read these terms and conditions carefully before starting to use the website as you are bound with them if you decide to use the services provided at the website www.luckystar2.io.
If you have any questions regarding these terms and conditions we encourage you to seek independent legal advice before continuing with the registration process.
2. Definitions of terms used in this document
"Account" means an account held by you with us ( with its website www.luckystar.io) for the purposes of carrying out betting and gaming transactions via the website.
"Account Balance" means the amount of real money in your account at any time, excluding pending bets and any amounts forfeited by us or due to us for any reason.
"Games" mean any and all of the games, gambling and betting services offered from time to time on the website, including but not limited to the casino, poker, bingo and lotto, sports betting and live betting and any one-off tournaments and events.
"Shared Game Platform" means a server, platform and software system that enables you to play games, tables and tournaments with players registered with other companies through websites which give access to the same server, platform and software system.
"Software" means the software which we expressly make available to you on the website in order for you to play or participate in the games.
"Website" means https://www.luckystar2.io.
3. Eligibility
3.1 You may only participate in the games if you are over 18 years of age and over the minimum legal age in the territory where you are based when you use the website. If for any reason, an underage player manages to open an account and deposit funds, any funds deposited or money won by any such persons shall be forfeited to the Authority.
3.2 If you are an officer, director, employee, consultant or agent of or one of its group companies, suppliers or vendors, you are not permitted to register with us or to participate directly or indirectly in any of the games. If you are a relative of the above mentioned, we reserve the right to close your account or block you from participating in the games. For these purposes, the term 'relative' means a spouse, partner, parent, grandparent,uncle/aunt, child or sibling.
3.3.You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
4. Further Variations
4.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the website.
5. About www.luckystar2.io
5.1 www.luckystar2.io is operated by Versus Odds B.V bearing company registration number 147011, a company incorporated under the laws of Curaçao, having its registered address at Korporaalweg 10, Willemstad, Curaçao, pending the license awarding by the GCB (Curacao Gaming Control Board) No. OGL/2024/1410/0814. Payments are processed by Deloraze Limited, with its registered address at Themistoklis Dervis Street 41, Hawaii Tower, 1st Floor, 1066 Nicosia, Cyprus, registration number HE 410283, as per agreement between the two companies.
Email: [email protected].
We are licensed and regulated in Curacao by the Central Government of the Netherlands Antilles.
6. Account
6.1 Registration and opening an account
In order to participate in any of the games for real money, you must first open an account with us.
a) A request to open an account is made by filling out the registration form and submitting it to us online. We reserve the right to refuse to open an account.
b) You must enter all the requested mandatory information into your registration form, including your name, place of residence, date of birth, e-mail address and relevant payment information, all of which must be true, complete and current. The name on your registration form must match the name on your debit/credit card if using. You may only register your own details. You participate in the games strictly in your personal non-professional capacity for recreational and entertainment reasons only. You participate in the games on your own behalf and not on behalf of any other person. It is your sole responsibility to ensure that the information you provide is true, complete and current and you must update your account immediately in the event of any changes in the accuracy of the information provided.
c) We or third parties instructed by us may carry out verification procedures to verify your identity, either when you open an account or at a later date. Your Account may be voided, blocked or closed if you are found to have submitted false or misleading information.
d) As part of the registration process, you will have to choose a username and password in order to log on to the website and use your account. It is your sole and exclusive responsibility to ensure that your username and password are kept securely and not disclosed to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentionally or unintentionally, directly or indirectly, of your username and/or password to a third party. You will not be refunded for any losses which result from such disclosure.
We are not required to maintain user names or passwords although if you have lost your username or password, please contact us for a replacement. If you misplace, forget, or lose your username or password because of anything other than our error, we will not be responsible.
You are allowed to have only one account. If you attempt to open more than one account, all your accounts may be blocked or closed. You are not allowed to sell, transfer or acquire an account with us from any other user. We reserve the right to close any accounts that are traced to the same address, IP address or computer or are suspected of having been transferred between users and freeze any winnings on those accounts. If we have deposited any bonuses, winnings or other funds into a duplicate account, we reserve the right to remove such funds.
7. Closing your Account
7.1 You are entitled to close your account at any time by sending an email to or doing so in My Profile. We will endeavour to respond within a reasonable time. You are responsible for all activity on your account until such closure has been acknowledged and affected by us.
7.2 We will honour all contractual obligations made to you before closure of your account. You are responsible for withdrawing your account balance when you close your account.
7.3 We reserve the right to close your account at any time in accordance with these terms and conditions.
8. Inactive Accounts
8.1 If no transaction is recorded on your account for 6 months, the account will be considered inactive, and we will remit the account balance to you. If you cannot satisfactorily be located we are obliged by the rules of the Curacao legislations to remit your account balance to the Curacao legislations.
8.2 We reserve the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within 6 months from the date when they were awarded.
8.3. If your account is not active for more than 6 months we reserve the right to void any balance on your account.
9. Termination of user account
9.1 We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:
a) You are in breach of any of these terms and conditions or any of the rules, terms or conditions set out in any of the documents referred to in here;
b) We are not satisfied with the results of any security review;
c) You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;
d) You are or have been involved in or have been suspected to be involved in any fraudulent activities (read Fraud Control);
e) You have ‘charged back' or denied any of the purchases or deposits that you made to your account;
9.2 We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.
9.3 We will carry out all contractual obligations of ours made to you before closure of your account. However, we reserve the right to retain your account balance and recover any pay-outs, bonuses and winnings if we believe any money is due to us or any third party. Account balances may be non-refundable.
9.4 All decisions made by www.luckystar2.io are final.
10. Deposits
10.1 In order to play the games for real money (as opposed to ‘fun money'), you will be required to pay money into your account. You may participate in games for real money only if you have sufficient funds in your account for such participation. We do not grant credit for you to participate in any of our games or use any of our services. All monies have to be provided by the user.
10.2 You acknowledge that the funds in your account are consumed instantly when playing and we do not provide return of goods, refunds or retrospective cancellation of your account.
10.3 All information required to deposit funds into your account can be found under the My Account and Deposit pages of the website. You can use any of the methods specified in these pages which are available to you. Please note that some of the methods may not be available in your country.
10.4 We reserve the right to set limits on the amount you may deposit into your account if we decide it is necessary to do so. We may set daily, weekly or monthly limits. You may also request limits to be set on the amount you may deposit into your account if you wish to control your spending.
10.5 Depending on the method selected, deposits may incur charges. For current fees regarding depositing funds, see My Account and Deposit for each deposit method. Your bank may charge you independently for bank wire transfers and other methods of payment. If you are uncertain about whether you will be charged, we recommend that you talk to your bank.
We reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion as per AML policy.
10.6 We may use third-party electronic payment processors and/or financial institutions ("Electronic Service Providers") to process financial transactions.
10.7 We may use third-party electronic payment processors and/or financial institutions ("Electronic Service Providers") to process financial transactions. You irrevocably authorize us to instruct such Electronic Service Providers to handle Account deposits and withdrawals from your Account and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on the website. You agree to be bound by the terms and conditions of use of each applicable Electronic Service Provider. In the event of any conflict between these terms and conditions and the Electronic Service Provider's terms and conditions, these terms and conditions shall prevail.
10.8 When using a credit or debit card for depositing funds, your funds only clear when we have received an approval and authorization code from our Electronic Service Provider. If we do not receive such authorization your Account will not be credited with those funds, nor will your card be charged.
All payments into your account must be from a payment source on which you are the named account holder.
10.9 Transfer of funds between your account and other player accounts is prohibited.
10.10 Credit balances in your account will not bear interest. However, we will protect the funds in your account in accordance with the regulations set down by the Curacao legislations.
10.11 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
10.12. The deposit amount needs to be wagered at least two times (x2) before it can be withdrawn
11. Withdrawal of winnings
11.1 Before the withdrawal is processed and paid to player’s payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from player’s balance. If the player does not leave that amount on balance, it will be deducted from the requested withdrawal amount. Winnings made on games that do not contribute to bonus specific play-through requirements will also be deducted from withdrawal amount.
11.2 Minimum withdrawal amount is 20 USD or equivalent in another currency unless explicitly stated otherwise in Terms & Conditions of the specific promotion. If withdrawal is limited (for example if you win with a Free Signup Bonus), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is paid out.
11.3 Payment of funds that you withdraw shall be made using the same method as you deposited the funds, unless we state otherwise on the website or deem it necessary, in our sole discretion, to use a different method.
11.4. We recommend that you keep a copy of all records of transactions into and out of your account.
11.5. In order to withdraw your winnings, your deposit needs to be wagered at least two times (x2)
12. Receiving the winnings
12.1 Note: www.luckystar2.io reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in www.luckystar2.io in the past.
12.2 In special cases, usually, to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case, all processing fees are player’s responsibility.
12.3 Due to restrictions of the payment processor, the minimum withdrawal amount processed via Wire Transfer is 500 USD. For transactions within EU, the minimum withdrawal amount processed with Wire Transfer is 500USD.
12.4 Maximum withdrawal amount processed to a player is 21000 USD per week and 100 000 USD per month if not stated otherwise.
12.5 www.luckystar2.io’s finance department may take up to 12hrs in order to process the withdrawal after all the requested account verification documents are received and confirmed.
12.6 NOTE: EU bank holidays and weekends may prolong processing time.
12.7 If a player accidentally makes a deposit and would like to “undo” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if a player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made.
12.8 In the event that www.luckystar2.io deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, www.luckystar2.io shall have the right to block or terminate your account and in such circumstances, www.luckystar2.io shall be under no obligation to refund to you any funds that may be in your account.
13. Game Payouts
13.1 When we confirm the outcome or result of any game in which you have been participating, all winnings made by you will be transferred to your account as soon as reasonably possible. All national and local taxes due in connection with any winnings awarded to you are your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize.
13.2 If we mistakenly credit your account with winnings that do not belong to you, the amount wrongly credited will remain our property and will be transferred out of your Account. If prior to us becoming aware of the error you have withdrawn funds that do not belong to you, the mistakenly credited amount will constitute a debt owed by you to us. If you become aware of an incorrect credit into your account you are obliged to notify us immediately at [email protected].
13.3 If deposits or transfers effected are not used for the sole purpose of gaming or wagering and in www.luckystar2.io’s discretion there is suspicion of abuse (for instance where an appropriate level of gameplay has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and www.luckystar2.io reserves the right in its absolute discretion to cancel the respective deposit/s or transfers in part or in full and to retract any costs that may have resulted in conjunction herewith. www.luckystar2.io also reserves the right to close that account indefinitely.
14. Shared Game Platforms (multiplayer poker)
14.1 We reserve the right, but are not obliged, to run and utilize a shared game platform. In the event that we run or utilize a shared game platform, you agree that you may be pooled into common games or tables, at our sole discretion.
14.2 You are not allowed to play any games on a shared game platform against yourself using accounts set up through different websites. If it comes to our attention that you are doing so we may remove you from the game, confiscate any winnings you have made and close your account
14.3 If you are in breach of the terms and conditions of any website or company that operates on the shared game platform, we reserve the right to block you, in part or in full, from the entire system so that you may not play through any website or company using the shared game platform.
15. Games and Bonuses
15.1 We reserve the right to change, add, suspend and/or remove games from the website at our discretion without notice and with immediate effect and will not incur any liability for any such action.
15.2 The rules for playing or participating in each of the games are set out in the LuckyStar Casino game rules. Further rules or instructions may appear on those pages of the website which relate to a particular game from time to time. All the rules for all of the games form an integral part of these terms and conditions and by accepting these terms and conditions you agree to be bound by them and to play the games in accordance with them. We reserve the right to amend any rules for any of the games from time to time at our discretion.
15.3 Details of any loyalty or bonus programs we may have in place from time to time are also set out in the LuckyStar Casino game rules. We reserve the right to change the terms and conditions of these programs at any time at our discretion.
15.4 Some of the games are operated by third-party companies and we are licensed by these third-party companies to provide their games to you. The third-party companies are obliged to hold the necessary permits and licenses to provide gaming services. We are authorized to receive, hold and pay funds to you for the purpose of transactions and settlements in these third-party games, but as they are not licensed, managed or controlled by us we make no warranties for them and exclude all other liability in relation to them.
15.5 By playing or participating in any of the games, you acknowledge that you do not find the games or our website to be offensive, objectionable, unfair or indecent in any way.
15.6 The promotions on luckystar.io are strictly limited to one per player and one per household even if there is more than one computer retained at the address. The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification which may be required.
16. General Bonus Terms and Conditions
16.1 You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to these terms and conditions. These terms and conditions are set forth in the respective content page on this website (www.luckystar2.io), or have been delivered to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, bonuses and special offers, and the provisions of these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.
16.2 Only one bonus offer is allowed per player, account, address, computer and IP address. LuckyStar Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.
16.3 LuckyStar Casino reserves the right to cancel any bonus or bonus program (including, but not limited to free money bonuses, deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out, then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of LuckyStar Casino.
16.4 Players have the right to choose not to receive bonuses. In the case of automatically credited bonuses, players need to contact customer support after completing their deposit to have their bonus removed. For both automatic and manual bonuses, players need to contact Customer Support before any bets are placed and wagering commenced.
16.5 Unless otherwise stated, the minimum deposit required in order to receive any bonus is 20 USD or equivalent in another currency.
16.6 If you are eligible for a bonus, for example, a login bonus or a deposit bonus of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. www.luckystar2.io reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/free spins at www.luckystar2.io can only be received once per household/IP.
16.7 Unless otherwise stated, all deposit/reload bonuses are subject to a wagering requirement of thirty times (x30) deposited amount + bonus amount before the funds can be withdrawn.
16.8 If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance may be forfeited.
16.9 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance. Balance is shown in as REAL MONEY + BONUS MONEY.
16.10 If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.
16.11 Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance.
16.12 If a player places risk-free bet or nearly risk-free bet (i.e. placing bets on both red and black or covering more than 2/3 of numbers while playing a roulette) for the sole purpose of completing the wagering requirements it will considered as fraud and www.luckystar2.io reserves the right to confiscate player entire balance and terminate player’s Account.
16.13 The players can request a withdrawal of his own deposited amount prior to fulfilling the wagering requirements however the bonus and any potential winnings will be forfeited.
16.14 Unless otherwise stated, players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing with an active deposit / reload bonus. Any additional winning credits will then be forfeited.
16.15 If not otherwise stated, maximum bet when playing with a Bonus is 7.5 AUD / 40 BRL / 7.5 CAD / 7.5 EUR / 7.5 USD.
16.16 Bonuses offered by LuckyStar Casino are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, LuckyStar Casino reserves the right to cancel, suspend or terminate any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit, or in cases of serious and intentional abuses confiscate them. LuckyStar Casino can also decide at its own discretion to ban any player from participating in LuckyStar Casino’s promotions for a definite or indefinite period of time as decided by LuckyStar Casino’s management.
16.17 Different game types contribute differently towards wagering fulfillment. For an example, if a game type contributes 100% towards wagering, it means that if you bet 10 USD, 10 USD will contribute towards wagering fulfillment.
16.18 Unless otherwise stated, only Slot Games contribute towards fulfillment of the wagering requirement. 100% all of them.
16.19 The following games are not allowed while using ANY of the matching bonuses :
Astro Legends Lyra and Erion
Beautiful Bones
Big Bad Wolf
Blood Suckers
Blood Suckers II
Castle Builder
Castle Builder II
Cloud Quest
Cool Buck
Cops'n'Robbers
Crime Scene
Da Vinci Codex
Da Vinci Codex Deluxe
Leicester Codex
Dead or Alive
Dead or Alive 2
Devil's Delight
Dr. Jekyll & Mr. Hyde
Dwarfs Gone Wild
EggOMatic
Gemix
Gold Rush
Golden Queen
Gunslinger Reloaded
Gypsy Rose
Jackpot 6000
Lucky Seven
Lucky 8 Line
Lucky Angler
Mega Moolah
Pearls of India
Peek-a-Boo
Piggy Pirates
Pimped
Queen of Gold
Reel Steal
Reel Gems
Reel Talent
Robin Hood
Secrets of the Stones
Simsalabim
Stardust
Sugarpop
Sugarpop 2
Super Nudge 6000
The Funky Seventies
The Ninja
The Twisted Circus
The Wish Master
Three Musketeers
Tomb Raider
Tower Quest
Thunderstruck
Thunderstruck 2
Vampire: The Masquerade - Las Vegas
Victorious
Viking Runecraft
Who Wants to Be a Millionaire
ALL JACKPOT GAMES
ALL "MEGAWAYS" GAMES
The above list can be updated at any time, without notice, at LuckyStar Casino sole discretion.
16.20 If LuckyStar Casino Finance and Fraud Department, while checking player’s gameplay, deposit/withdrawal patterns, bonus usage or while conducting full behavioural analysis, conclude that the player is exploiting, including, but not limited to; game odds, volatility, errors to gain unfair advantage over the bonus system or the Casino is hereby strictly forbidden.
16.21 Live casino, Table Games and Virtual Games are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, LuckyStar Casino reserves the right to void/revoke the bonus balance including any winnings derived from playing under the bonus restrictions.
16.22 Buying in-game features (ie. free spins, reel respins or similar) while playing with an Active bonus is hereby strictly forbidden.
16.23 Players from Ukraine and Azerbaijan are NOT ELIGIBLE for ANY of the Welcome Promotion's bonuses.
16.24 Accumulating winnings from multiple sets of free spins obtained through deposit bonuses or no-deposit bonuses, with the intention of gaining an unfair advantage or abusing the offered bonus promotions, is strictly prohibited. In order to be eligible to obtain a new set of free spins, the player's balance must be under 1 USD or equivalent amount in other currencies, and all unused free spins must be finalized.
16.25 In case of violation of any of the Bonus Terms & Conditions, LuckyStar Casino reserves the right to void all winnings.
17. Cashback Bonus
17.1 Unless otherwise stated, cashback bonuses have a wagering requirement of times two (x2).
17.2 In order for a player to be eligible to receive cashback bonuses, his account balance must be under 1USD or equivalent in other currency and it should not have any pending withdrawals.
17.3 Cashback bonus amounts can be credited as a goodwill gesture, or regularly/occasionally to selected players for loyalty compensation and/or as part of the LuckyStar Casino VIP program which is purely by invitation and amounts are decided on a case by case basis according to the player activity frequency and amount of losses incurred. A Cashback bonus is a bonus which is not triggered or linked to a specific deposit and is given manually. A cashback bonus is mostly given as a percentage of losses incurred, back into the player’s account.
17.4 Management reserves the right to change or cancel its cashback program at any given time, for any reason deemed necessary by the management and without pre-advice.
18. No deposit bonus ( free spins )
18.1 Players from following countries are excluded from all No Deposit registration bonuses: Armenia, Azerbaijan, Bangladesh, Belarus, Bulgaria, China, Dominican Republic, Georgia, Germany, Greece, India, Indonesia, Kazakhstan, Macao, Malaysia, Mauritius, Mexico, Moldova, Morocco, North Macedonia, Peru, Philippines, Poland, Portugal, Romania, Russia, Singapore, South Africa, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam
18.2 Only one No Deposit registration bonus can be claimed per player.
18.3 Free Spins are wagering free (unless otherwise stated) and will be credited on a game selected by LuckyStar Casino Support Team.
18.4 For players who have never made a deposit at LuckyStar Casino , the maximum cashout on free spins winnings is $100 or equivalent in another currency.
19. Game error notifications
19.1 If you have any dispute with regard to any outcome in the games or any other activity, you must submit your complaint to us in writing within 14 days of the incident by e-mail to [email protected].
20. Accessing the website
20.1 You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that any person who has access to the website through your internet connection is aware of these terms, and that they comply with them.
20.2 Access to parts of the website is restricted to users who have registered with us.
20.3 No refunds of any kind are applicable to players from restricted countries listed in paragraph below.
20.4 Specifically, residents of Afghanistan, Albania, Algeria, Angola, Aruba, Benin, Bonaire, Bosnia and Herzegovina, Cambodia, Croatia, Cuba, Cyprus, Czech Republic, Ecuador, Eritrea, Hungary, Iran, Iraq, Italy, Ivory Coast, Kyrgyzstan, Lao, Libya, Lithuania, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Papua New Guinea, Saba, Serbia, Sint Eustatius, Sint Maarten, Slovakia, Slovenia, South Korea, Sudan, South Sudan, Syria, the Dutch Caribbean Island of Curaço, the Netherlands Antilles, Uganda, United Kingdom, United States of America, Venezuela, Yemen and Zimbabwe are prohibited from using this website.
Any player that is physically present in any of these countries, at the moment when an acceptance of the contract is concluded, is strictly prohibited from using the online gaming services. If a player is found in breach of this and provides misleading details on their location, all deposits and withdrawals will be null and void.
21. NetEnt ONLY RULES -- APPLIES TO NETENT GAMES ONLY
21.1 NetEnt Game provider has specifical restrictions for their games as follows
FOLLOWING RESTRICIONS APPLY FOR THE NETENT GAME PROVIDER ONLY AS PER THEIR DISCRETION
Blacklisted Territories for game provider NetEnt ONLY
1. Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, South Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
2. Regulated Territories
Jurisdictions where the Operator must not offer NetEnt games for real money unless such Operator holds a local remote gaming licence for the applicable game type from the competent licensing authority of the specific jurisdiction and which has been furnished to NetEnt and approved by NetEnt.
Belgium, Bularia, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Georgia, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
3. Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
3.4In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
22. Our liability regarding content
22.1 The material displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
22.2 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
22.3 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the website or in connection with the use, inability to use, or results of the use of the website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
23. Intellectual property rights
23.1 We are the owner or the licensee of all intellectual property rights in the website and in the material and software published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
23.2 You are permitted to use the website and the material published on it only as expressly authorized by us. You must not reproduce, duplicate, copy or re-sell any part of the website or any part of the materials on the website or create derivative works based on the website or any of the materials on the website.
23.3 You may print off a copy of any page of the website or download an extract from any page of the website for your personal reference only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
23.4 You must not use the website or any of the materials on the website for commercial purposes, including any public display, public performance, sale or rental, without obtaining the express right, in writing, to do so from us or our licensors.
23.5 If you print off, copy or download any part of the website in breach of these terms of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
23.6 The name "LuckyStar Casino" and the associated logos and marks used on the website are registered trademarks which belong to us. All other names, marks and logos on the website either belong to us or our group companies or licensors. You have no right to use any of these names, logos or marks without our consent.
24. System and Game Errors
24.1 If you become aware of any errors with respect to your account or any calculations with respect to any bet or wager you have placed you must inform us immediately, by writing e-mail to [email protected].
24.2 In the event of any system failure or game error (a divergence from the normal functioning of the game logic) for whatever reason that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, we will seek to place all parties in the position they were in immediately before the error occurred. We reserve the right to declare null and void any bets and wagers that were the subject of such error and to take any money from your account relating to these bets and wagers or, if there are insufficient funds in your account, demand that you pay us the relevant outstanding amount relating to these bets and wagers.
25. Betting and Gaming via the website / Prohibited behavior
25.1 Any placing of bets, playing or participation in games, events or tournaments, depositing and withdrawing funds and any other use of the services on the website by you is governed by the Gaming Terms and Conditions.
25.2 All betting and wagering in LuckyStar Casino Casino should be considered as fun pastime and, as such, needs to be fair and free of any ill-intentions in regards to betting patterns, systems or bonus abuses.
e.g.
1.
Exploiting of "Martingale Betting System" (or any other form of "doubling" and similar betting patterns), with or without playing with active bonus, when playing Roulette, Blackjack or any other game we might have in our offer is hereby strictly forbidden!
If you are to use any of the doubling methods and/or suspicious betting patterns, casino may void all your winnings and confiscate your entire balance. Furthermore, LuckyStar Casino may block your account for a definite or indefinite period of time if you are found guilty of exploiting such illegal methods.
2.
Accumulation (not using) of "Free Spins" or "Bonus" features while playing with an active bonus and the use of the upper mentioned "Bonus" features after the bonus has been wagered, lost or forfeited is considered as fraudulent behaviour and is, hereby, strictly forbidden.
25.3 LuckyStar Casino will consider any abuse / abuse attempt of the system / games / bonuses as the most serious breach and violation of fair play and Casino’s Terms and Conditions.
25.4 LuckyStar Casino can, in its own discretion, decide to block the player’s account on a definite or indefinite period or/and confiscate any remaining balance / void any winnings and pending withdrawals if player is found guilty (if the player violates) any of the Casinos Terms and Conditions regarding the abuse of system / games / bonuses.
26. Prohibited Uses
26.1 You may use the website only for lawful purposes. You may not use the website:
- In any way that breaches any applicable local, national or international law or regulation.
- By way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
You also agree that you will not:
- Collect or store any information regarding any other user of the website, except as specifically provided for by the normal operations of the website and its programming and to the extent permitted by our Prohibited Program Policy;
- Disseminate any information concerning any other person or entity, including without limitation, personal data, usernames and passwords and financial information;
27. Linking to the website
27.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
27.2 You must not establish a link from any website that is not owned by you.
27.3 The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our LuckyStar Casino Terms and Conditions.
27.4 If you wish to make any use of our URL or material on the website other than that set out above, please address your request to [email protected].
28. Links from the website
28.1 The website may contain links to other sites and resources provided by third parties. We have no control over those sites or resources and accept no responsibility or liability for them, their content, advertising, services, products, materials or availability. We are not responsible or liable, directly or indirectly, for any loss or damage that may arise from your use of or reliance upon any such sites or resources. If you decide to access any such third-party sites or resources you do so entirely at your own risk and subject to any terms, conditions and policies posted on those sites.
29. The website changes
29.1 We aim to update the website regularly and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.
29.2 If you have any concerns about material which appears on the website, please contact [email protected].
30. Interactive Services (live chat)
30.1 We provide interactive services on the website, such as chat rooms and bulletin boards. These are provided to provide support and enhance your experience.
30.2 We monitor all the interactive services provided on the website and store all conversations.
30.3 You should use interactive services in a polite and non-abusive manner. If you fail to do so, you may be restricted from those services for definite or indefinite amount of time.
30.4 We exclude our liability for any loss or damage arising from the use of any interactive service by a user, whether the service is moderated or not.
31. Uploading content & graphic material to the website
31.1 We will not be responsible or liable to any third-party for the content or accuracy of any materials posted by you or any other user on the LuckyStar Casino website.
31.2 Anything you write must not:
-Contain obscene, offensive, hateful or inflammatory material.
-Be threatening, abuse or invade another's privacy, or annoy others.
-Contain any untrue or malicious material related to any business or entity, including ours.
-Refer to any fraudulent or illegal activity or be used to collude with others in relation to such activity.
-Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
-Infringe any copyright, database right or trade mark of any other person.
31.3 If you fail to communicate and behave in a respectful manner, we may, based on the seriousness of the offence issue a warning or close your account.
32. Limitation and Exclusions of Liability
32.1 Your use of the website and all the services we provide to you on the website, including your download of the Software and your participation in the games is at your sole option, discretion and risk.
32.2 The material displayed on the website, the Software, the games and any other services we provide to you are provided without any guarantees, conditions or warranties. In particular, we do not warrant that the functions contained in the games or the Software will meet your requirements, nor that their operations will be uninterrupted or error-free. We are not liable for any malfunctions of the Software or bugs or viruses which result in lost data or any other damage to your hardware or software. We are not required to provide a redundant or backup network or system.
32.3 To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with or arising out of your use of the website or any of the services we provide to you on the website, the Software or your participation in the games, including, without limitation, any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
32.4 Our maximum liability to you, if any, is limited to the amount you have deposited into your Account in the previous 6 months less the amount you have withdrawn from your Account in the previous 6 months.
32.5 To the extent that we may not, as a matter of law, disclaim any liability or exclude any implied warranty or condition, the scope and duration of such warranty or liability shall be the minimum permitted under applicable law.
32.6 Nothing set out in these terms and conditions affects our liability for death or personal injury arising from our negligence.
33. Responsible Gaming
33.1 If you need our assistance to help you control your gambling activities there are a number of things you can do, for example, excluding yourself from playing and setting limits on your deposits. You may do so in My Profile section of the website.
33.2 Casino is not responsible or liable for any restriction error that may occur. If errors occur please contact support immediately.
33.3 If you feel you require further help, we suggest contacting your local Organizations set up to support people who feel they are no longer in control of their playing activities.
34. Security reviews
34.1 To maintain a high level of security and integrity in the system, we reserve the right to conduct a security review at any time to, amongst other things, validate your identity, age, place of residence and other registration data provided by you, check the manner in which you are playing or participating in the games and verify your financial transactions to prevent money laundering, potential breach of these terms and conditions or of applicable law.
34.2 You authorize us and our agents (affiliates) to make enquiries of you and you agree to provide such information or documentation as we may reasonably request in order for us to undertake a security review. You authorize us to use the information or documentation you provide to us and disclose it to any third-party we consider necessary in order to verify or validate it.
35. Disputed Results
35.1 Our records, or the records of the third-party companies which operate the games, will be the final authority in determining the terms of your participation in the games, the results of the games and, if relevant, any activities which took place during a Game and the circumstances in which they took place.
35.2 If there is a discrepancy between the result of any game showing on the software you have installed on your hardware and our server or the server of the third-party operator of the game, the result showing on our server or the server of the third-party operator of the game will govern the result of the game.
35.3 You accept and agree that random number generator (‘RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the games.
36. Attacks and other offences
36.1 You agree that you will not access without authority, interfere with, damage or disrupt any part of the website, any equipment or network on which the website is stored, any software used in the provision of the website, or any equipment or network or software owned or used by any third party.
36.2 You must not transmit any data or send or upload any material that contains any viruses, trojans, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware, bots, data mining tools or any other programs which we consider to be harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, nor use any other device, software or routine to bypass any operational element of the website or attempt to interfere with the proper working of the website, the server on which the website is stored or any of the activities conducted via the website.
36.3 You must not modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of any part of the software on the website. You must not create, publish or distribute derivative works from any of the software on the website. You agree that the software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
36.4 You must not attempt to gain unauthorized access to the website, the server on which the website is stored or any server, computer or database connected to the website.
36.5 Breach of any of these provisions may be a criminal offence and we will not hesitate to report it to the relevant law enforcement authorities. We will co-operate with those authorities by disclosing your identity to them.
36.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it.
37. Suspension and termination
37.1.We will determine, in our sole discretion, whether there has been a breach of these terms of use of the website. When a breach has occurred, we may take such action as we deem appropriate, including but not limited to all or any of the following: freezing your Account for an indefinite period of time, terminating your Account, confiscating all of the funds on your Account
38. Fraudulent Activities
38.1 We have a zero tolerance towards inappropriate play and fraudulent activity. We will seek criminal and contractual sanctions against any person involved in or suspected of involvement in fraud, dishonesty or criminal acts, or collusion or suspected collusion with other persons involved in fraud, dishonesty or criminal acts. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and ban you from further participation in the website.
38.2 If we deem it appropriate we may share information regarding your fraud, dishonesty or criminal acts (including your personal data) with anyone we deem it necessary, including our third-party licensors, operators of shared game platforms, other online gaming sites, banks and credit card companies. We will also make such reports as are necessary to the authorities.
38.3 We don’t allow the use of software which would enable you to get an unfair advantage over your opponents. This is software designed to enable artificial intelligence to play on our platforms, such as programs which allow opponent-profiling, player collusion, cheating, unfair play or similar. You are not allowed to use any such software.
38.4 We may take measures to detect and prevent the use of such artificial intelligence software programs using various methods, including reading the list of currently running programs on your computer. This is for also for your safety and safety of others.
38.5 In the event that LuckyStar Casino deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, LuckyStar Casino shall have the right to block or terminate your account and in such circumstances, LuckyStar Casino shall be under no obligation to refund you any funds that may be in your account.
38.6 Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets, risk free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, LuckyStar Casino reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bet bonus and risk free bets or void any bet funded by the deposit bonus. In addition, LuckyStar Casino reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet bonus, risk-free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet, risk-free bet or offer to their account.
39. Language Versions
39.1 All language versions should reflect the same principles. In the event of any conflict between the different language versions of these terms and conditions, or any other terms, conditions or rules appearing on the website, the English language version shall prevail.
40. Transfer of Rights and Obligations
40.1 We reserve the right to transfer, assign, charge, sub-license or otherwise dispose of any of our rights and obligations set out in these terms and conditions, in whole or in part, at any time without notice, and you will be deemed to consent to such transfer. You may not transfer, assign, charge, sub-license or otherwise dispose of any of your rights or obligations set out in these terms and conditions.
41. Indemnity
41.1 You will indemnify and will be liable to pay us, and if appropriate our employees, officers, licensees, licensors, affiliates and subsidiaries, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your breach of these terms and conditions, your fraud, dishonesty or criminal act or your use of the website or participation in the games, or that of any other person using your user identification.
42. Governing Law and Jurisdiction
42.1 The courts of Curacao will have non-exclusive jurisdiction over any claim arising from or related to, a visit to the website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by the laws of Curacao.
Disseminate any information concerning any other person or entity, including without limitation, personal data, usernames and passwords and financial information.
43. How to easily print/download the Terms and Conditions (T&C) section
If at any time, you would like to print or download the whole T&C section, simply follow the below steps.
Step 1: Click the Three-Dot icon in the top right corner of your browser.
Step 2: From the drop-down menu, select the option Print.
Step 3: A new pop-up will show. In the Destination section, you can choose between two options: printing the T&C (choose the name of your installed printer) or downloading the T&C (choose the command Save as PDF).
Step 4. Click on the preferred option.
Step 5. To successfully finish your printing/downloading of the T&C, click on the command Print or Save.
Step 6. The downloaded T&C can be found in your Downloads folder.